PIVIUM Wins Excellence in Business Award for Customer Experience
PHOENIX, Arizona March 21, 2023 – PIVIUM, a nationwide, full-service design and integration partner for architects and facility owners, has been recognized for its exceptional customer experience.
The National System Contractor’s Association recognized PIVIUM as a leader in Customer Experience with their Excellence in Business award at its 25th annual Business Leadership Conference, held in Las Colinas, Texas.
In 2022, PIVIUM made several impactful changes to help better position itself for growth in the ProAV market. It redefined its Client Experience team to better serve the clientele. In addition, the firm expanded its ProAV team by entrusting John Campanella, an AV industry veteran, AVIXA trainer, and Masters Certified Crestron programmer, with the growth and development of the in-house technician team.
PIVIUM also debuted its Partner Portal, which was integrated into its current client relationship management system. This solution improved communication with the firm’s extensive network of service partners to ensure the timely, successful delivery of client service requests. It empowered support vendors to not only maintain legacy business but also procure new clientele as well.
Jeanna Garrett, President of PIVIUM, commented on the prestigious honor.
“We have a brilliant team of individuals committed to providing excellence in everything they do. We are deeply committed to improving the human experience of our clients and their customers! The NSCA is an invaluable resource and we are grateful for this recognition, and our rich connection with the association.”
PIVIUM honored as recipient of NSCA Excellence in Business Award for Customer Experience.